Technology has been one of the principal enablers of globalization. Advances in information technology, in particular, have dramatically transformed economic life. Information technologies have given all sorts of individual economic actors—consumers, investors, businesses—valuable new tools for identifying and pursuing economic opportunities, including faster and more informed analyses of economic trends around the world, easy transfers of assets, and collaboration with far-flung partners.

We believe that Services Globalization is the most compelling event in the business world. The impact of service globalization is of such magnitude that it will challenge the conventional wisdoms that have guided the way service delivery models have been architected over the past two decades. Ensuring the correct mix of structure, people, performance and technology will result in the optimum balance of an effective and efficient global organisation.

Offshoring and Outsourcing alone are not "silver bullets." Offshoring in combination with other transformation initiatives will drive performance optimization. Since the late 1990s, organizations in North America and Europe have outsourced a growing portion of their back office functions, like IT infrastructure and applications development, human resources, finance and accounting. Most of these transactions adopted a strategy whereby current processes were moved from a high costs to a low costs geography but little or no transformation either preceded or followed the process transition.

CPS Technologies believes the next wave of Business Process Outsourcing, (BPO) transactions will encompass both "Transform and Shift" and "Shift and Transform" strategies. This expected change in sourcing strategy will have a profound impact on how sourcing strategies are formulated and executed.